Ticket Policy & Guidelines

These are the only authorized ticket-sellers of Cheyenne Frontier Days™ (CFD).

Online: www.cfdrodeo.com
Phone: (307) 778-7222
In Person:
Cheyenne Frontier Days™ Ticket Office
1210 W. 8th Ave., Cheyenne, WY 82001
Monday – Friday from 9 a.m. – 5 p.m.

CFD accepts all major credit cards, PayPal, and Cash.

There is accessible seating in the B Grandstands (Level 100 & 200), C Grandstands (Level 100 & 200), and E Grandstands of the arena. Accessible seats may be purchased online, by telephone or at the ticket office. Accessible seats are reserved for guests with disabilities who have accessible needs and their companions. Due to limited availability, we cannot guarantee accessible seating will be available for all performances. The re-sale or transfer of accessible seating is prohibited. Misuse of these tickets may result in relocation or the voiding of tickets without refund.

• Children, ages 12 and under, will be admitted through the main entrance gate at no charge.
• Children, ages two (2) years and under, will be admitted to any ticketed event at no charge provided they are able to sit on their parents/guardians’ lap during the performance.
• Children under the age of 12 are not permitted in the Party Zone area under any circumstance.
• Children between the ages of 13 and 16 years old are not permitted in the Party Zone unless accompanied by an adult over the age of 18.
• The Rooftop becomes the Rooftop Bar at night. Patrons must be 21 and older at night.
• Children under the age of 12 are not permitted in Tunes on the Terrace VIP area.

All information on accounts and orders must be valid and is subject to verification. Orders that are placed, or attempted to be placed, using an account in which any information entered is found to be false, misleading, incorrect, incomplete or cannot be verified as belonging to the account holder are subject to cancellation. Furthermore, we may cancel your order and sell your tickets without further notice. Orders are subject to credit card approval and processed only after the billing information associated with your credit card is verified.

• Printed Tickets: $15 per transaction fee
• Will Call Tickets: $10 per transaction fee
• Digital Tickets converted to Printed Tickets: $15 per transaction fee
• All replacement tickets are subject to a standard $5 per ticket replacement fee

Please review the delivery options offered by CFD. To avoid problems with counterfeit, stolen, or voided tickets, guests should make their purchases through the CFD Ticket Office.

CFD will not be responsible for validating tickets not purchased through authorized ticket-sellers.

Photocopies or printed/scanned PDF/Print at home tickets will not be accepted.

• Digital/Mobile Tickets
  Use your mobile device to gain access to the event. With Mobile/Digital Tickets guests will be able to enter the event without a paper ticket.
  Now available! Save to your Apple Wallet!
• Printed Ticket from CFD Ticket Office
  For ticket buyers with paper tickets, please have your tickets ready to scan prior to arriving. Paper Tickets should be treated like currency: if lost, stolen, damaged, etc. a replacement fee will be incurred.
• Will Call
  Tickets purchased from CFD may be picked up at Will Call for an additional fee. Customers picking up tickets will need to provide a valid photo ID corresponding to the name under which the tickets were purchased. Will Call closes at 9 p.m. each night during the celebration. No refunds or exchanges of tickets not picked up at Will Call.

When purchasing tickets on our website, you are limited to a specified number of tickets for each event (known as a ticket limit). The ticket limit is posted during the purchase process and is verified with every transaction. Ticket Limits are in effect to discourage unfair ticket buying practices. Each CFD account must be linked to a unique individual, and must contain valid, verifiable information. Multiple accounts may not be used to circumvent or exceed ticket limits. We reserve the right to cancel any or all orders and void tickets; in addition to prohibiting ticket purchasing abilities, without notice to you, if you exceed or attempt to exceed ticket limits.
Any tickets, canceled due to violating the posted ticket limit, will be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail, billing address, credit card number or other information.

There will be no refunds or exchanges on any ticket purchased for CFD events. If you are unable to use your tickets, you may sell them at face value only.

Before purchasing tickets, carefully review your event and seat selection. Seating maps are representative of the venue’s layout; however, they are subject to change at any time and refunds are not allowed if the map is updated or if additional seats/rows are added or seats change as a result of a venue change after purchase.

Ticket buyers agree not to attempt to evade, avoid, or circumvent any refund prohibitions in any manner with tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the website. Should you do so, your tickets are subject to immediate cancellation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist and any person who accesses any associated on line account or credit card or who otherwise breaches this provision from using the website.

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation.

CFD does not guarantee the authenticity of tickets purchased from any non-authorized third-party (such as brokers or individuals). We require you purchase tickets directly through the CFD Ticket Office to ensure authenticity.

Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal authorization is given by CFD.

It is unlawful to intentionally sell or offer to sell a ticket at a price greater than that charged at the place of admission or printed on the ticket.

Guests must present their ticket at venue portal entrances to gain event entry. Tickets will be scanned upon exiting and re-entry of the portals. Guests will be denied entry by failing to provide a ticket upon entry and re-entry. Tickets not scanned out, will be unable to return into the venue.

If your event is canceled and not rescheduled, you will receive notification of our refund/account credit options, and instructions to obtain funds. If we issue you a refund due to a canceled or postponed event, we will issue a refund of the face value of the ticket price paid. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If the original method of payment is no longer valid, a CFD account credit will be issued for future purchases. It is the purchaser’s responsibility to update personal information, including credit card expiration dates, with the CFD Ticket Office. CFD will not be liable for travel or any other expenses incurred in connection with a canceled or postponed event.

Refunds are only available to customers who purchased directly from the CFD Ticket Office.

In no event will shipping charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider.

If you have purchased or obtained tickets from a third-party, you will need to contact the third-party directly for further details.

Only the original purchaser will be eligible to request the refund from CFD.

All events are rain or shine. No refunds will be granted for cancellations due inclement weather (lightening/tornado) or other circumstances which would make the event non-viable, once the headlining performer has taken the stage.

Opening acts or special guests may sometimes tour with headlining performers. CFD is not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time. No refund, will be owed if an opening act or festival performer is changed or canceled once the performer is on stage.

Guests assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness (including exposure to COVID-19, a bacteria, virus, or other pathogen capable of causing a communicable disease or illness), whether occurring before, during, or after the event, however caused or contracted, and hereby waives all claims and potential claims against CFD.

Ticket buyers acknowledge that COVID-19 is an extremely contagious disease that can lead to severe illness and death. An inherent risk of exposure to COVID-19 exists in any public place regardless of precautions that may be taken. Ticket Member agrees to assume all risks associated with COVID-19 and other infectious and/or communicable diseases, viruses, bacteria, or illnesses, as well as agree to all other terms and rules set forth as it relates to communicable diseases.